Artificial intelligence is advancing rapidly, and Microsoft is wasting no time developing ways to help businesses reap the benefits of workflow automation. For example, with Copilot Studio's new multi-agent orchestration capabilities, Microsoft 365 is evolving from a suite of productivity apps to a platform where custom AI agents work together to tackle complex business processes. IT leaders can now go beyond individual chat assistants and empower cross-departmental agents to route, escalate and execute tasks that previously required manual handoffs.
DISCOVER: Learn how Microsoft Copilot can help increase efficiency in your business.
What's New: From Agents to Orchestration
With its orchestration capabilities in Copilot Studio, Microsoft takes a big step forward in its vision of AI, which was introduced in 2023 as a personal assistant for individual employees. An agent is “able to perform tasks and deliver services on behalf of an employee,” explains Zack Mabry, senior brand manager for Microsoft Copilot and Agents at CDW. “It just takes care of the repetitive rinse and repeat motions to give people more time and productivity at work.”
In agent orchestration, multiple agents communicate and coordinate actions. In addition, a marketplace – a kind of app store for AI agents – was introduced in May 2025, offering pre-built components that companies can provide and customize internally. Today, companies can use orchestration as a workflow…
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