Pega has been named a leader in task-focused automation software by an independent research firm
Pega received the highest score in the Current Offering and Strategy categories.
Pegasystems Inc. (NASDAQ: PEGA), the Enterprise Transformation Company™, today announced that Forrester Research named Pega a Leader in The Forrester Wave™: Task-Centric Automation Software, Q4 2024 (1). Across all solutions evaluated, Pega received the highest score in the Current Offering and Strategy categories.
Forrester has evaluated Pega Infinity™ and Pega GenAI Blueprint™. The report states: “Pegasystems is a leader in the task-oriented process automation market with a significant market presence and a reputation for providing sophisticated automation solutions across a wide range of industries.” It continues: “Pegasystems is the optimal choice for companies that want to “We are looking for an advanced, comprehensive automation solution that not only meets current operational needs, but also provides a clear path for future growth and innovation.” It is well suited for companies that want to use automation as a transformative tool.”
Pega was among 15 solution providers evaluated for the report. In addition to receiving the highest score in the Current Offering and Strategy categories, Pega also received the highest possible score in 18 of the 23 criteria, including Design Environment, Agent Automation, Agent Orchestration, Rules and Decision Engine, Integration Capabilities, Automation Deployment, Embedded Automation and automation orchestration, automation management, governance, vision, innovation and seven others.
Pega Infinity is Pega's core suite of solutions that empowers businesses with AI-powered decision making and workflow automation. It provides a low-code environment that helps reduce complexity for accelerated deployments, faster iterations, and higher customer and employee satisfaction. Pega GenAI Blueprint™, Pega's app design-as-a-service tool that empowers companies to redesign their business-critical workflows, enables users to move from app idea to functional app design exponentially faster and more completely than any other workflow design tool.
This report is among Pega's many analyst awards for its enterprise AI and workflow automation platform. Pega was recently named a Leader in the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms (2) and a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024 (3). It was also named a Leader in The Forrester Wave™: Real-Time Interaction Management (RTIM), Q1 2024 report (4). Further background information on these and other analyst reports can be found at www.pega.com/analyst-reports.
Quotes and comments:
“Organizations need advanced AI and automation solutions that free employees from repetitive tasks and allow them to focus on higher-value, human-centered work that improves experiences and deepens customer relationships,” said Kerim Akgonul, Chief Product Officer of Pega. “We believe this latest Forrester report further recognizes Pega’s commitment to providing our customers with robust agent AI capabilities that increase employee productivity and accelerate innovation.”
Supporting Resources:
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Forrester Research, “The Forrester Wave™: Task-Centric Automation Software, Q4 2024” by Bernhard Schaffrik, Pascal Matzke, Faith Born and Kara Hartig
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Gartner, Inc., “Magic Quadrant for Enterprise Low-Code Application Platforms,” by Oleksandr Matviskyy, Kyle Davis, and Akash Jain, October 16, 2024
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Forrester Research, “The Forrester Wave™: Customer Service Solutions, Q1 2024” by Kate Leggett, March 6, 2024
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Forrester Research, “The Forrester Wave™: Real-Time Interaction Management, Q1 2024” by Rusty Warner, February 28, 2024
About Pegasystems
Pega is The Enterprise Transformation Company™, helping companies Build for Change® with enterprise AI decision making and workflow automation. Many of the world's most influential companies rely on our platform to solve their most pressing challenges, from personalizing engagement to automating services to streamlining operations. Since 1983, we have built our scalable and flexible architecture to help companies meet today's customer needs while continually transforming for the future. For more information about how Pega enables Build for Change® for its customers, visit www.pega.com.
All trademarks are the property of their respective owners.
Press contact:
Ilena Ryan
Pegasystems
ilena.ryan@pega.com
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